Contact

We'd Love To Hear From You

How can we help?

Catering, weddings, wholesale, corporate gifts, or just a question about today's pastry case — pick what you need below.

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5 Charlotte Locations
Open 7am–4pm Daily
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Ships Nationwide

Before you reach out…

Quick answers to the questions we get most often.

What are your hours?
All five Charlotte locations are open every day from 7:00am to 4:00pm, including most holidays. Holiday hour changes (Thanksgiving, Christmas, New Year's) are announced on our Instagram and homepage banner.
Do you take custom cake orders?
Yes — we recommend at least 72 hours' notice for custom cakes, and 1–2 weeks for wedding cakes or large dessert tables. Start a wedding inquiry or call your nearest bakery to place a custom order.
How far in advance do I need to place a catering order?
For small platters (8–12 guests), 48 hours is usually enough. For larger orders or delivery, 3–5 business days is ideal. See full lead times on our catering page.
Do you have gluten-free or vegan options?
Yes — we bake gluten-free and vegan cookies, cake jars, and pastries every day. We're not a dedicated GF facility, so cross-contact is possible; please reach out if you have severe allergies and we'll talk through your options.
Can I ship Sunflour anywhere in the country?
Yes — cookies, cake jars, and gift boxes ship nationwide. Orders placed by 12pm ET ship the next business day. Browse our gift box collection to start.
I have a problem with my recent order — who do I contact?
For online and shipping orders, email info@sunflourbakingcompany.com with your order number and we'll respond within one business day. For in-store orders, call the location directly using the numbers above.
Do you offer gift cards?
Digital gift cards are available on our shop and can be redeemed online or in any of our 5 Charlotte locations.
Are you hiring?
We're always interested in great bakers, baristas, and counter staff. Email your resume and which location you'd like to work at to careers@sunflourbakingcompany.com.

Still need to reach us?

Fill out the form below and we'll be in touch.

For faster help with an existing order, call your nearest bakery using the numbers above.